Frequently Asked Questions

Shipping & Delivery

How long does delivery take?
Delivery typically takes 7–15 business days depending on your location. Middle East orders arrive in 7–15 days, while other regions may take up to 30 days.

How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use it to track your package at 17track.net.

Do you offer free shipping?
Yes! We offer free shipping on orders over $101 for Middle East and North America, and over $65 for Egypt and Europe.

Payments

What payment methods do you accept?
We accept all major credit cards, debit cards, and other secure payment methods available at checkout.

Is my payment information secure?
Absolutely. All transactions are encrypted and processed securely through Shopify Payments.

Returns & Refunds

What is your return policy?
We accept returns within 14 days of delivery for items in their original condition and packaging.

How do I return a product?
Please contact us at support@onbirx.us with your order number and reason for return, and we will guide you through the process.

Products

Are your products authentic?
Yes, all our products are carefully selected and quality-checked before shipping.

I received a damaged item. What should I do?
We're sorry to hear that! Please contact us at support@onbirx.us within 48 hours of delivery with a photo of the damaged item and we will resolve it immediately.

Contact

How can I reach you?
You can contact us anytime at support@onbirx.us — we typically respond within 24 hours.